Quality Policy

Our Commitment

Quality Policy

CM Recycling Company Ltd. is committed to delivering material recycling and haulage services of consistently high quality, safely, on time and in full compliance with the laws of Jamaica, while protecting the environment for the communities we serve.

Our Quality Objectives

1. Customer satisfaction. We listen to our customers, respond promptly to every enquiry and deliver exactly what we promise – fair weighing, transparent pricing and dependable collection and haulage.
2. Safety first. No task is so urgent that it cannot be done safely. Our production staff, drivers and office team are trained, equipped and empowered to stop work whenever safety is at risk.
3. Environmental responsibility. We recover, process and return recyclable materials to productive use, keeping them out of Jamaica’s landfills, waterways and open spaces, and we handle hazardous items in accordance with national regulations.
4. Legal and regulatory compliance. We operate within all applicable licences, permits and standards, keep accurate records and cooperate fully with the relevant authorities.
5. Continual improvement. We measure our performance, investigate every complaint or incident, and act on what we learn to improve our processes, equipment and service.
6. Competent people. We invest in the training and development of our team so that every member understands this policy and their role in achieving it.

How We Deliver It

Management reviews our quality objectives and performance regularly, provides the resources needed to meet them and communicates this policy to every employee, contractor and partner. Suppliers and sub-contractors are expected to meet the same standards we set for ourselves.

This policy is displayed at our premises, published on our website and reviewed annually to ensure it remains relevant to our business and to the expectations of our customers.